MasterDialogues are designed to train your team to respond professionally and accurately to the various situations that occur each day in your office. Instead of reinventing the wheel, you can borrow key concepts, phrases or even entire dialogues that will streamline your communication, clarify your policies and leave patients feeling well cared for.

CD 1 - Office Procedure Dialogues
Each day, numerous interchanges happen between your assistants and your patients. Do you know what they're saying? By using these scripts as guidelines, you can train your staff to represent you effectively,and gain confidence that they are delivering the message you prefer, instead of free-wheeling it. A bit of discipline and a great attitude are all that's necessary to transform your team into a coordinated unit, serving your patients at the highest level and managing challenging situations with grace and skill.

CD 2 - Marketing and Referral Dialogues
How can you get into the businesses, schools, gyms, other professional offices and special interest groups in your area, to share your ideas and stimulate new patient flow? In these model exchanges, you will learn how to interact with others in your community and motivate them to work with you, for the betterment of all. Help more people by knowing what to say, how and when to say it, and what not to say.

CD 3 - Downloadable Dialogues
This data disc provides the actual marketing, referral and office procedure scripts offered on these audio CDs, with comments about their implementation and tips on how to get the most return for your time and energy invested.